SHOP POLICY and INFO
Commonly asked Questions and shop info:
What is the normal processing time for my order?
Thank you for your order! Your order will process in 7 - 10 Business days. For 24 hour processing please email firstname.lastname@example.org and request rush processing on your order. Please have your order number ready. A $10 rush fee will be issued via pay pal invoice. Pre order items turn around times and shipping dates are specified in the item description.
How do I care for my handmade Garments?
Handmade knit products are more fragile than factory produced. Please wash and wear with care. Hand wash or machine wash in cold water on GENTLE cycle with like colors. Lay flat to dry. Normal wash and wear fading may occur. Seams are overlock serged they are not industrial flat stitched. There is not a life time warranty guarantee on any handmade articles. Items will not be eligible for exchange/return for normal wear. See damaged item section for repair info.
What is the Hen House Apparel Shipping policy?
Hen House Apparel is not responsible for lost or stolen articles. Once they are scanned by USPS Hen House Apparel releases all responsibility of package and contents. Tracking will be provided for every order. First Class packages do not come with insurance. Please purchase Priority Shipping if you would like $50 insurance on your package. If you do not receive your package please use the tracking tool and contact your local USPS location to file a claim. Ordering Priority does not under any circumstances rush the processing of your order, only the shipping speed provided by USPS.
I need my order ASAP! Do you offer rush processing?
If you would like to rush your order please contact me via email email@example.com with your request and order number. A $10 rush fee will be issued via pay pal invoice for a 24 hour processing rush.
I ordered the wrong size! Oops! Do you offer returns/refunds?
Returns will be offered direct exchanges and Shop credits as applicable. If your desired size is no longer available shop credit will be offered. Buyer will be responsible for return shipping on any exchanges or shop credit. Full refunds will be offered within 24 hours of your order being placed. Please contact us right away if you would like to cancel your order. Hen House items do run on the larger side of the tag. IE 12-18 runs closer to 18m. Please see our size chart before placing your order and size accordingly
What if you receive an unfortunately damaged or 'unfinished' item :
While extremely rare, the occurrence is possible, any items damaged or incomplete upon receipt (in undamaged packaging) will be offered exchange or repair. Please contact us right away (within 3 days of receipt) via email firstname.lastname@example.org if your item is not up to our very high expectations. Your satisfaction is of the upmost importance to us and we want to make sure we do everything we can to make sure you are 100% satisfied with your purchase and experience. If your garment degrades during normal wash and wear I am happy to mend them for you, an invoice will be sent to provided email for shipping only, there is no charge for mending a Hen House Apparel article of clothing purchased direct.
I have a storefront and would like to inquire about Wholesale, who should I contact?
We offer wholesale to small store fronts and boutiques nation wide! If you would like to inquire about a wholesale opportunity with Hen House Apparel please email email@example.com for our policy and order sheet. Please be prepared to allow up to 6 weeks processing for wholesale orders from receipt of payment. Fifty percent of total order cost is due right away to start processing all orders. The remainder is due at time of shipment. Thank you!